Policies

Covid-19 

The safety of our guests and team members is of our utmost importance.  We will continue to provide the products and services you've come to love while closely following the recommendations and guidelines from the Alabama Department of Public Health.  

Plan Your Event

Welcome to UNA Dining and the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting- edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Sunday 7:00 A.M - 10:00 P.M. Please contact our catering coordinator at (256) 765-5237 for customized service and menus.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs. Catering requested less than three business days from an event may incur a $25.00 late reservation fee.

Guest Counts

We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.

Event Time

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.

Cancellation

We kindly request that cancellations must be made five business days prior to the contracted event date.

Serviceware and China

All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.19 per person held outside of the GUC Center. Events held inside the GUC Center will not incur china fees if china is requested.

Linen

Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non food tables are available for an additional $6.99 (85s&114s) or $10.99(90x156x120s), per table.


Billing & Payment

A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event.

Special Diets

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.

Meeting Room and Equipment

Please reserve all non-food related items such as  Rooms, chairs and  equipment by contacting University Events ( 256-765-4645). This will include room reservation, set and room configuration, audio visual and other general information.

UNA Dining
Gulliot University Center - 1 Harrison Plaza
Florence, AL 35632
256.765.5237